Terms of service

Who can use this

You must be 18 or older to create an account. Meaningful pairs people for live, unsupervised video conversations with strangers. That is not something we can responsibly open to minors, and we don’t have the tools to distinguish a truthful minor from an untruthful adult beyond asking. By creating an account you’re confirming you meet this bar.

What Meaningful is

A scheduling and matching service: you book a fixed weekly window, we pair you with someone else who booked the same one, and you talk over live video for the call’s scheduled length (30 minutes, or longer for some organisation groups). We choose who you’re paired with based on shared interests and groups you’ve joined. We don’t guarantee a pairing for every window, a good conversation, or that the person on the other end is who they claim to be beyond what their account represents.

Your account

One account per person. Keep your password to yourself, and tell us if you think someone else has access to your account. You’re responsible for what happens under it. Accounts are free to use today; if that ever changes for any part of the product, we’ll say so before charging anyone.

How to behave here

See the full Safety & community standards page for the detailed list, including how reporting works and what to do in an emergency. In short, you agree not to, on a call or anywhere else on Meaningful:

• Harass, threaten, or target anyone based on who they are.
• Record, transcribe, screenshot, or bring a note-taking bot to a call, or share what was said outside it, without the other person’s agreement.
• Where your group allows sharing a window of your screen, show anything you are not entitled to show the other person, such as someone else’s personal or health information.
• Misrepresent who you are, or use the platform to sell, solicit, or recruit rather than have the conversation you booked.
• Attempt to access another account, disrupt the service, or circumvent any limit the platform places on you (booking limits, suspensions, and the like).

Calls are private. Meaningful never records them, and neither should you. This matters most on the social track, where people speak openly because it stays between the two of them. Recording someone without their agreement is a serious violation and usually means suspension or removal.

Meaningful has zero tolerance for objectionable content or abusive users. Report a problem from the call itself. A report button is on every session. Reports go to a moderator, not to the other person, and we aim to review every report within 24 hours. Depending on what happened, we may warn, suspend, or permanently remove an account. We don’t owe anyone an explanation of another user’s moderation outcome.

Organisations

If you join through a university or employer, they can see your membership and attendance within their own cohort under a separate agreement with us. They can’t see your activity elsewhere on the platform, and platform staff can’t read an organisation’s aggregate data. See the privacy notice for the full detail on what’s shared with whom.

Some organisations choose skills for their members to build, which you tag after a call like any other strength. Your results are visible to you. The organisation sees anonymous totals only, including how many members of a staff group it has chosen to include are taking part, hidden whenever fewer than five people are behind a figure, and never an individual’s skills. Because the organisation never sees an individual’s skills, those figures can’t be used to judge, pay or select you personally, and we don’t use your results for those decisions either. If you offer to teach or learn a skill, we use that only to pair you with a colleague who can help or be helped.

Ending your account

You can stop using Meaningful at any time. Self-service deletion isn’t built yet. Email privacy@getmeaningful.io and we’ll handle it by hand. We can suspend or remove an account that breaks these terms, with or without notice depending on severity.

No warranty, limited liability

Meaningful is provided as-is. We don’t vet who you’re paired with beyond what this document describes, and we aren’t responsible for what another person says or does on a call. To the extent the law allows, our liability to you for anything arising from using the platform is limited to what, if anything, you’ve paid us in the past twelve months.

Changes

We may update these terms as the product changes. Continuing to use Meaningful after a change means you accept the new terms. Material changes will be flagged on this page.

Questions

Reach us at privacy@getmeaningful.io for anything about these terms.